Vocabulary · Volume 1 and Volume 2

Commitment

A commercial or operational promise whose parties, scope, and term must be stated. A spending commitment, such as a savings plan or minimum spend, can lower the price without holding any supply; a capacity hold can secure supply without a discount; a service commitment promises behavior to a customer. Each can exist without the others, so name the kind.

The definition appears in the Volume 1 glossary and Volume 2 glossary. This page collects where the book uses the term and where the blog takes it up.

Discussed in the book

Chapters where “Commitment” is discussed at length, ranked by how directly each section treats it.