Without Surprise.
← The two-volume series

Scale Without Surprise · Volume II

Managing Demand, Risk, and Scale

Turn understanding into a working practice. Plan for uncertain demand, protect the capacity that matters, and make commitments that hold as customers, markets, and organizations grow.

Timothy O’Brien · 11 chapters · Parts III–IV

Read Volume II View the contents ↓

Free online edition · Print and ePub editions forthcoming

Scale Without Surprise — Volume II: Managing Demand, Risk, and Scale. By Timothy O’Brien.
Volume II / 11 chapters

Inside Volume II

Make the practice work.

  • Seasonality, spikes & customer portfolios
  • Reserve capacity, risk & commitments
  • Capacity reviews, markets & growing organizations
A shorter path

The Visual Companion

Essential points and diagrams from all 11 chapters in this volume.

Download Volume II summaries ↓
Volume II · Chapters 14–24

Managing Demand, Risk, and Scale

START HEREIntroduction
Part IIIDemand and Uncertainty
14Seasonal Variation
Summary · 3 minPDF ↓17 min full read
15The Long Tail and the Spike
Summary · 3 minPDF ↓15 min full read
16A Portfolio of Customers
Summary · 3 minPDF ↓15 min full read
Part IVRunning the Practice
17The Relationship Discipline
Summary · 3 minPDF ↓23 min full read
18Reserve Capacity
Summary · 3 minPDF ↓13 min full read
19Managing Risks and Anomalies
Summary · 4 minPDF ↓29 min full read
20Commitments Between Organizations
Summary · 3 minPDF ↓17 min full read
21Multiple Markets
Summary · 4 minPDF ↓16 min full read
22The Monthly Capacity Review
Summary · 3 minPDF ↓17 min full read
23What Scale Brings
Summary · 3 minPDF ↓17 min full read
24Markets for Compute
Summary · 3 minPDF ↓17 min full read
Using the CompanionFurther ReadingGlossaryAbout the Author

Continue the series · Volume I

Understanding Cost, Capacity, and Capability

Explore Volume I